This sales and customer service training is designed to help your team understand customer expectations in order to respond effectively. To do this successfully, you will see what it means to be "customer oriented" and also the importance of the team's know-how and interpersonal skills in closing and retaining customers.
Duration
8.0 hours
Regular fee
$219
Objectives of the training
To gain a competitive edge in a market, a company can focus on prices, innovation, or brand image. But one of the most effective ways to stand apart from the crowd is to offer quality service that meets customers' expectations, which will also help to enhance the company's image. Client orientation is a long-term strategy that has to involve the entire organization, from top management all the way down the corporate ladder.Targeted audience
Managers.Prerequisite
None.
Trainers
Upcoming information
Course architecture
Training Notes
100% online training with completely flexible schedule. Accessible anytime from anywhere. This training includes interactive modules, questionnaires, videos, tools and fact sheets. One-year access to the training.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
8.0 hours
Regular fee
$219
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote