FAQ-E-Learning

The duration of access to online training course is one year. Please note that no extensions will be accepted.

You will have access to your training course for one year regardless of your progress. You can also review the contents or consult the additional material even if you have completed the course.

Subscriptions for e-learning courses are effective upon purchase. No cancellation or extension of the subscription is applicable. These purchases are considered final sales. The e-learning products are neither exchangeable nor refundable. For more information, see our Terms of use.

You will receive your access to the platform by email within 24 business hours after your registration. We recommend that you log in quickly because the temporary links and passwords are only valid for 30 days for security reasons. After this time, you will need to contact us again to receive a new link and password.

Only payment by credit card (Visa or Mastercard) is accepted for any registration including at least one online training course.

No, the use of a prepaid bank of courses is impossible with all online training course.

Most of training courses include knowledge tests. These tests are only used to measure your understanding of the concepts and in some cases to select the contents that are useful to you.

No, all training course material is available online during your training course in your e-learning space.

As this is an online training course, most of the content is not downloadable or printable, but some tools may be printed like PDFs or some PowerPoint presentations.

You will have access to the course material throughout the year following your registration.

Yes, your certificate will be sent automatically by e-mail within 24 hours after the end of your training, that is to say when your overall progress has reached 100%.

No pass mark is required to obtain your certificate. You just need to have completed all the required content and have achieved 100% overall progress.

The number of hours indicated on the certificate represents the recommended duration to carry out all the course contents. This duration is indicated in our course syllabus. The actual time spent online may vary since some content is not mandatory and the progress of each person is different.

Certifications are only sent by email. You can print this email if you wish to have a proof of it.

Technologia does not communicate your personal information to third parties. You will have to make your own arrangements to have your training course hours recognized online with your professional association.

All our online training courses are available in both languages (English and French). The contents are identical from one language to another and have generally been translated from French into English.

You will find the details of the required configuration in the course syllabuses. Most of the time, you just need an Internet connection (Note : we no longer support the Safari browser). You will need to listen to sound using speakers or headphones.

On the other hand, we advise you to take your training from a personal computer in order to avoid any technical problems due to security limitations potentially set up by your employer on your work computer. If this is not possible, be sure to disable your VPN, as well as to run your training on your machine locally and not from a virtual machine, or remotely for example.

No, all the training exercises in office courses can be done online directly in the training course module. You will be redirected to a virtual machine that contains all the necessary software.

All subscriptions for online training courses are effective at time of purchase. Cancellations or prolongations are not allowed. All sales are final. Your login information will be emailed to you within 24 hours (or next business day) after receiving your registration information.

1. Access is valid for one person (single user) only, for a duration that is determined at the time of product purchase. NO refunds or exchanges will be granted for any CrossKnowledge and ENI products.
2. All data (of any kind whatsoever)—in particular texts, graphics, logos, icons, images, audio and video clips, trademarks, software packages, and characteristics in any way associated or connected with the CrossKnowledge and ENI Site and all of its versions—is protected by copyright laws, trademark rights and all other intellectual property laws and rights, and belongs to E-LEARNING S.A. or to third parties that have authorized E-LEARNING S.A. to exploit and use said data.
3. The User thereby undertakes NOT to reproduce, summarize, modify, alter or re-distribute any text, titles, applications, software packages, images, videos, graphs, trademarks, information or illustrations whatsoever without prior written consent and understands that the aforementioned data is for personal use only. Any other form of representation (e.g.: for professional use, business use or for mass distribution) without prior written consent shall constitute an act of counterfeiting.
4. In the same way, the User agrees NOT to copy all or part of the Site onto any other site and/or internal business network. The User also agrees NOT to extract all or part of the Site for the purposes of importing and storing the contents and database.

Thanks to our two partners (CrossKnowledge and ENI), Technologia gives you access to the widest e-Learning offer in the province of Quebec. Contact us to find out if we have the training course for you.

For any questions about our group licenses, we invite you to contact us. Our team will be happy to provide you with more information.

If, during an e-learning course (by ENI), you have issues with the correspondence between your keyboard and the course keyboard (Qwerty/Azerty), it is very easy to switch from one to the other. This video "I'm having keyboard issues. What must I do?" shows you the steps to take.