Whatever the sector, it happens that a customer expresses dissatisfaction or discontent. This should not be the end of the business relationship, but rather an opportunity to use VS best practices to defuse the situation and achieve a mutually satisfactory resolution... and avoid losing a customer for good.
Duration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Objectives of the training
To be able to learn and apply the most recognized techniques for handling difficult situations in order to de-escalate, obtain a satisfactory agreement for both parties, re-establish trust and provide a superior customer experience.Targeted audience
Customer service personnel, whether for internal or external customers.Prerequisite
NoneTrainers
Course architecture
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote