Duration
8.0 hours
Regular fee
$250
Objectives of the training
As the single point of contact with IT for all user requests, the Service Center supports a number of ITIL® processes. The set of resources proposed here is aimed at all people working in an IT department in charge of handling level 1 and 2 incidents, from the IT manager to the technician. The objective is to set up the processes of a Service Center using GLPI.Targeted audience
Computer scientistsPrerequisite
None.Trainers
Upcoming information
Course architecture
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
8.0 hours
Regular fee
$250
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote