The ITIL®4 Drive Stakeholder Value (DSV) qualification is designed to provide the candidate with an understanding of how to design customer journeys, target markets and stakeholders, foster relationships, shape demand and define service offerings, align expectations and agree services, integrate and disconnect customers and users, ensure continuous value co-creation and realize and validate service value
The ITIL®4 DSV course and exam will help candidates successfully engage and interact in creating valuable services and relationships with all stakeholders as described in the latest version of ITIL®, the most widely adopted IT service management best practice in the world.
The ITIL®4 DSV qualification is one of the prerequisites for the ITIL®4 Managing Professional designation.
Duration
3 days
Schedule
9h to 16h
Regular fee
$2,800
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Objectives of the training
At the end of the course, participants will be able to apply ITIL principles to develop engagement and interaction between a service provider and its stakeholders.
Targeted audience
Personnel involved in developing relationships and interaction between the service provider and its customers, partners and suppliers
Prerequisite
FOUNDATION ITIL®4 certification and one year of IT experience
Relationship with stakeholders, markets and customers
Day 2:
ITIL® practices contribute to the development of stakeholder value
Demand, supply and agreements
Day 3:
Customer transitions, on/off-board
Service Value Management
Exam preparation
Review (if applicable)
Conclusion.
If you have any questions about registration, cancellation, schedules, language of instruction, etc. you will find answers in our FAQ.
Pedagogical details
Training architecture
This course includes a series of interactive readings supplemented by exercises and small group practice with exam-style questions.
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Training Notes
The AXELOS ITIL®4 DSV exam is included.
The participant will be able to write the exam at the end of the course or will receive a voucher valid for 12 months to take the exam.
Format : 40 multiple choice questions.
Duration : 90 minutes.
The ITIL® courses on this page are offered by Qualiti7 ATO/Affiliate of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$2,520
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
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