These days, with the digitization of organizations and the acceleration of customer expectations, it's vital to review and evolve our processes. But how do we go about it? At first glance, this task may seem straightforward, as those who have tried their hand at it will know. There are so many things to take into account, and we need to avoid getting bogged down in the details.
This training course provides you with a framework for improving a process, a method for following the right steps, validating the objective pursued and choosing the right tools. All this is achieved by practicing on a typical organizational case study.
There's also a demonstration on Visio, so that the work done can be professionally presented.
Duration
1 day
Schedule
See training dates for details
Regular fee
$540
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$485
Objectives of the training
At the end of this training course, the participant will be able to initiate process improvement.Targeted audience
Managers, technicians and professionals who want to improve their processesPrerequisite
No specific prerequisites, but ideally you should have a process to improve in your sector.Trainers
Course architecture
The content of this course is designed to help you get started on a process improvement project by making the most of mapping techniques, while avoiding the most common pitfalls. It is divided into three sections:
Step 1 - How to improve a process with mapping
Covering a few essential notions about process improvement projects will ensure that the project gets off to a good start. One of the biggest risks of a process improvement project is investing a lot of effort in finding solutions that won't be implemented. To avoid this waste, we cover :
Covering a few essential notions about process improvement projects will ensure that the project gets off to a good start. One of the biggest risks of a process improvement project is investing a lot of effort in finding solutions that won't be implemented. To avoid this waste, we cover :
- What a successful improvement project looks like, and how it leverages mapping.
- What are the different types of improvement projects and when should mapping be used.
- How to differentiate between valuable tasks and assess the improvement potential of a process to be improved:
- How to clarify a process improvement mandate.
- How to choose the right process to map.
- How to define the problem to be solved.
With these solid foundations, you can get started using the mapping tools.
Step 2 - How to use process mapping
In the second part of the course, participants will learn everything they need to know to map the process they wish to improve:
In the second part of the course, participants will learn everything they need to know to map the process they wish to improve:
- What are the different levels of mapping (FIPEC, FFC...) and how to choose the right one for your needs?
- How to get an overview of existing processes and target the process to be improved using the FIPEC (Suppliers, Inputs, Steps, Outputs, Customers) or SIPOC Diagram.
- Tips and best practices for cross-functional flow mapping, the most widely used mapping standard for representing administrative processes (shapes, corridors, rules, etc.).
- How to apply these concepts to a simple, practical case study.
- How to choose the right version of the process to be mapped, and avoid falling into a maze of complexity.
With these notions, participants will feel comfortable mapping a process in their day-to-day work.
Step 3 - How to use Visio to map a process
Participants will become familiar with VISIO's basic mapping functionalities, including :
Participants will become familiar with VISIO's basic mapping functionalities, including :
- How to use existing templates in VISIO to create and modify a cross-functional flow.
- How to lay out a map before printing it.
- How to quickly and automatically create a cross-functional flow map.
Pedagogical details
Training architecture
▪ 20% theoretical presentations ▪ 80% exercises on a practical case study This training course focuses on case studies and experimentation, and covers all aspects of process mapping.
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
1 day
Schedule
See training dates for details
Regular fee
$540
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$485
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote