Objectives of the training
Participants will be able to understand how to assess the maturity and capabilities of the Incident Management practiceTargeted audience
Personnel actively involved in the Incident Management practice, those involved in defining and implementing the Incident Management practice, people involved in helping increase the IT Management efficiency, effectiveness and performance.Prerequisite
ITIL®4 Foundation certificationTrainers
Course architecture
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success.
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Exercises to define key elements supporting a highly effective Incident Management practice.
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Pedagogical details
Training architecture
This course comprises a series of interactive presentations supplemented by classroom and other exercises resembling exams.
Training Notes
The course, course materials and exam are in English. The official AXELOS ITIL® 4 Incident Management exam and ITIL® 4 Official Incident Management Practice document are included. The participant will receive a voucher valid for 12 months to write their exam and will need to schedule his/her exam. The Certification exam will be written electronically following the training. This requires access to a connected computer with active audio and video. Format: 20 multiple- choice questions. Duration: 30 minutes. It is recommended to get the training from an accredited organization with an accredited training material.
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote