TI194
IT governance
New

ITIL®4 : Service Request Management

This course is given as dynamic one-day workshop covering key concepts supporting the implementation of a highly effective Service Request Management practice. The course provides candidates with best practice guidance at both strategic and operational levels. This workshop is intended for practitioners, practice owners and managers involved in the implementation and optimisation of the Service Request Management practice. At the end of the course, participants will take a 30-minute exam containing a multiple-choice question to obtain the international AXELOS/PeopleCert ITIL®4 Service Request Management certificate in IT service management.
Duration
1 day
Schedule
See training dates for details
Regular fee
$950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$855

Objectives of the training

Participants will be able to understand how to assess the maturity and capabilities of the Service Request Management practice

Targeted audience

Personnel actively involved in the Service Request Management practice, those involved in defining and implementing the Service Request Management practice, people involved in helping increase the IT Management efficiency, effectiveness and performance.

Prerequisite

ITIL®4 Foundation certification

Course architecture

Pedagogical details

Training architecture

This course comprises a series of interactive presentations supplemented by classroom and other exercises resembling exams.

Training Notes

The course, course materials and exam are in English. The official AXELOS ITIL® 4 Service Request Management exam and ITIL® 4 Official Service Request Management Practice document are included. The participant will receive a voucher valid for 12 months to write their exam and will need to schedule his/her exam. The Certification exam will be written electronically following the training. This requires access to a connected computer with active audio and video. Format: 20 multiple- choice questions Duration: 30 minutes It is recommended to get the training from an accredited organization with an accredited training material.

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote
Duration
1 day
Schedule
See training dates for details
Regular fee
$950
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$855
Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Purchase summary

Training location

Virtuelle

Number of participants
Preferential fee

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request in-company training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

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