This course aims to instill a caring mindset in participants, helping them to develop behaviors that foster positive, empathetic relationships. The course focuses on the importance of benevolence in interpersonal interactions, whether within the team or with customers and partners. Participants will apply the fundamental principles of benevolence and its impact on communication and human relations. During the course, participants will acquire practical skills for adopting a benevolent posture. They will develop their active listening skills, their empathy, their understanding of other people's emotions and their comprehension of different perspectives. The training will also provide them with tools to manage conflict constructively and reduce the risk of escalation. By focusing on self-kindness, participants will be encouraged to recognize and value their own needs, helping to build their self-esteem and emotional resilience. They will discover self-compassion techniques for coping with personal and professional difficulties, thus fostering a team-oriented environment.

Duration

2 days

Schedule

See training dates for details

Regular fee

$965

Preferential fee

$870

Objectives of the training

At the end of this training course, participants will be able to demonstrate a caring attitude towards themselves and others.

Targeted audience

All

Prerequisite

None

Trainers

Lamia Rarrbo

Benefits for Participants

Create an environment conducive to the exchange of ideas and collaborative problem-solving
Develop a climate of trust focused on commitment
Constructive communication, collaboration and shared results
Help establish a climate that promotes trust and commitment
Develop relationships based on authenticity and mutual understanding.

Course architecture

This training offers participants the opportunity to develop a positive, empathetic attitude towards themselves and others. It helps improve interpersonal skills, foster harmonious working relationships and contribute to a productive and fulfilling professional environment, thanks to the five keys to benevolence.

1 - Observe and listen
The first pillar leads participants to adopt a benevolent posture in a work context: observe and listen. Being attentive to the needs and emotions of others, suspending all judgment and giving importance to everyone's words.

Key skills involved

Learning to observe oneself and others
How to improve listening skills
What can hinder our ability to listen?

2 - Avoiding judgments
The second pillar helps participants learn how to avoid making judgments: being open-minded, considering different perspectives and fostering a climate of mutual understanding and respect.

Key skills involved

Difference between judgment, prejudice and judgment of fact
How the brain works
How to move from critical to constructive judgment

3 - Communicating with kindness
In the third pillar, participants learn how to communicate with kindness and interrupt tactfully when necessary: using respectful words and tone, expressing opinions constructively, and knowing how to listen actively without interrupting others.

Main skills involved

The basics of NVC (non-violent communication)
How to interrupt tactfully
What to do in conflict situations

4 - Developing emotional intelligence
The fourth pillar encourages participants to develop their emotional intelligence and regulate their emotions: becoming aware of their own emotions, learning to regulate them and manage their reactions appropriately, and showing empathy towards the emotions of others.

Key skills involved

Becoming more present to oneself and to others
Where do our emotions come from?
Mapping our emotions
How to regulate our emotions

5 - Learning from experience
The fifth pillar of benevolence equips participants to learn from their experiences: to take a step back, reflect on past situations, identify lessons learned and engage in a continuous process of personal and professional improvement.

Key skills involved

How to take a step back
How to recognize signs of escalation
How to set limits
Behavioral change

Pedagogical details

Training architecture

Case studies, role-playing, contextual learning, on-the-job experimentation, coaching by doing, self-assessment, peer learning.

Type of training

Skill development

Skill development and knowledge integration

Decision support

Basic knowledge

At the end of the course, if you wish, you can take advantage of 2 individual coaching sessions.

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Duration

2 days

Schedule

See training dates for details

Regular fee

$965

Preferential fee

$870

Private or personalized training

If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.

Request a quote

Professional relations: adopting a benevolent posture to foster collaboration

Objectives of the training

Targeted audience

Prerequisite

Trainers

Benefits for Participants

Course architecture

Pedagogical details

Training architecture

Type of training

More

Private or personalized training

Private or personalized training

Purchase summary

Virtuelle

Request in-company training

Request in-company training

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