No matter what we say, conflict is present in both our personal and professional lives. Knowing how to approach and manage conflict is an essential skill to develop.
This training course, for non-managers, looks at how you can improve your practice and behaviors to better manage the conflicts you experience. In particular, you'll learn how to develop empathic communication, identify sources of conflict and adopt constructive strategies to encourage collaboration and harmonious conflict resolution.
This training includes the Thomas-Kilmann Conflict Behavior Test, the world's leading conflict management measurement tool.
The test gives you the keys to a better understanding of your natural conflict management mechanism, so you can consciously choose the appropriate strategy for your context. A clear tool accessible to all.
If you're looking to improve your interpersonal relations, this training course will give you the tools you need to transform conflict into opportunities for growth and mutual understanding.
Duration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Objectives of the training
At the end of this training, participants will be able to apply a conflict management approach.Targeted audience
Any audience. Note: if you are a manager, we recommend that you take the "Leadership: preventing and managing conflict in your teams" training course (GL104).Prerequisite
Experiencing or having experienced a conflict situation that has been poorly resolved.Trainers
Benefits for Participants
- Increased effectiveness in verbal exchanges
- Ability to handle difficult conversations
- Feeling of freedom despite tensions
- Improved self-esteem in relationships with others
- Improved social relations.
Course architecture
Pedagogical details
Type of training
Skill development
Skill development and knowledge integration
Decision support
Basic knowledge
Training Notes
If you are a manager, we recommend that you take the "Leadership: preventing and managing conflict in your teams" training course (GL104).
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
9h to 16h
Regular fee
$965
Preferential fee A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$870
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote